Customer Charter

Our customers are at the heart of our business.

We are committed to delivering an unrivalled service to each business we work with. We continuously strive to tailor our services to meet individual needs and promise to deliver a service that is of the highest quality and offers value for money. Our customer charter explains the level of service you can expect from our team:

Our customer charter

We are always on hand to help

We will always give you the right treatment

We will communicate with you in a clear manner

We provide solutions you can trust

We value your opinion

We are committed to keeping you informed

We care if things go wrong

We care about the environment

We listen to feedback

If you have something wonderful to say about the customer service you have received from our team, or if you think there’s something we can do better, we want to know.

We listen to all feedback and use the comments we receive to shape the way we work. This ensures we continue to improve our standards.

Packaging companies urged to improve data to comply with ‘green’ claims law

24th September 2021

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DRS proposals face criticism from green groups

The proposed Deposit Return Scheme (DRS) for England faces push back from green groups in the debate between sizes and types of containers in scope.

26th August 2021

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RDF exports see significant drop

RDF exports from England totalled 1.35 million this year, according to analysis. This indicates a 25% fall over a year, and a fall of 35.2% for exports to the Netherlands.

22nd August 2021

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