Customer Charter

Our customers are at the heart of our business.

We are committed to delivering an unrivalled service to each business we work with. We continuously strive to tailor our services to meet individual needs and promise to deliver a service that is of the highest quality and offers value for money. Our customer charter explains the level of service you can expect from our team:

Our customer charter

We are always on hand to help

We will always give you the right treatment

We will communicate with you in a clear manner

We provide solutions you can trust

We value your opinion

We are committed to keeping you informed

We care if things go wrong

We care about the environment

We listen to feedback

If you have something wonderful to say about the customer service you have received from our team, or if you think there’s something we can do better, we want to know.

We listen to all feedback and use the comments we receive to shape the way we work. This ensures we continue to improve our standards.

Government Response summary: DRS

This month, Defra announced that a Deposit Return Scheme (DRS) for drinks containers will begin in England, Northern Ireland and Wales in October 2025,

15th January 2023

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England to introduce single-use plastics ban by October 2023

The Environment Secretary, Thérèse Coffey, announced the ban of a range of single-use plastic items in England from October 2023.

2nd February 2023

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EU to toughen packaging regulations

The European Commission’s radical proposal to change the rules on packaging is set to reduce packaging waste by 15% per member state per capita by 2040.

1st February 2023

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