Customer Charter

Our customers are at the heart of our business.

We are committed to delivering an unrivalled service to each business we work with. We continuously strive to tailor our services to meet individual needs and promise to deliver a service that is of the highest quality and offers value for money. Our customer charter explains the level of service you can expect from our team:

Our customer charter

We are always on hand to help

We will always give you the right treatment

We will communicate with you in a clear manner

We provide solutions you can trust

We value your opinion

We are committed to keeping you informed

We care if things go wrong

We care about the environment

We listen to feedback

If you have something wonderful to say about the customer service you have received from our team, or if you think there’s something we can do better, we want to know.

We listen to all feedback and use the comments we receive to shape the way we work. This ensures we continue to improve our standards.

Scotland’s DRS delayed until October 2025 “at the earliest”

On Wednesday the 7th June, Circular Economy Minister, Lorna Slater announced that Scotland’s Deposit Return Scheme will be delayed until October 2025 "at the earliest"

9th June 2023

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EPR for packaging: How to prepare

To assist businesses in preparing for EPR, Clarity has put together the following guide on what you need to do in order to comply with UK EPR, and how to prepare for phase two of the new legislation.

7th June 2023

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Progress Towards 2023 Recycling Targets: April data release and updated 2023 obligation

April was a weaker month for UK recycling with many grades missing their monthly targets, however with the current obligation data available, most grades appear remain ahead of year to date targets, with Glass being the only grade falling behind.

7th June 2023

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